Peran Kecerdasan Emosional dalam Lingkungan Kerja: Studi Systematic Literature Review terhadap Kinerja Pegawai dan Karyawan di Berbagai Sektor

Muhammad Rayan Dibrata; Easter B.U. Tobing

doi:10.62383/komunikasi.v3i4.1253

Authors

Muhammad Rayan Dibrata Perbanas Institute
Easter B.U. Tobing Perbanas Institute

DOI:

https://doi.org/10.62383/komunikasi.v3i4.1253

Keywords:

Employee Performance, Emotional intelligence, organization, systematic literature review, workplace

Abstract

This study aims to analyze the influence of emotional intelligence on employee performance across various organizational sectors using a Systematic Literature Review (SLR) approach. The research was conducted by reviewing national and international journals obtained from Google Scholar, ScienceDirect, Academia, and ResearchGate using keywords related to emotional intelligence and employee performance. In the initial stage, 27 journals were identified and subsequently selected using inclusion and exclusion criteria, resulting in 20 relevant journals used as the main research sources. The data were analyzed using a thematic analysis approach to identify patterns, relationships, and consistency of findings regarding the influence of emotional intelligence on employee performance. The results indicate that most studies found emotional intelligence to have a positive and significant effect on improving employee performance, particularly in sectors with high levels of social interaction such as services, banking, and hospitality. Furthermore, the ability to manage emotions, build interpersonal relationships, and control work stress were identified as important factors in improving individual work effectiveness. However, several studies showed different results, indicating that the influence of emotional intelligence on performance may also be affected by job characteristics, organizational culture, and other supporting variables. This study is expected to contribute as an additional scientific reference regarding the importance of emotional intelligence in improving employee performance within modern organizations.

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