Pengaruh Pelaksanaan Good Governance terhadap Pelayanan Publik pada Kantor Desa Barangmamase Kecamatan Sajoanging

Riska Amaliah; Jamal Qadar; najeminur najeminur

doi:10.62383/hukum.v2i5.606

Authors

Riska Amaliah Unversitas Puangrimaggalatung
Jamal Qadar Unversitas Puangrimaggalatung
najeminur najeminur Unversitas Puangrimaggalatung

DOI:

https://doi.org/10.62383/hukum.v2i5.606

Keywords:

Accountability, Good Governance, Public Service, Quality of service, Village government

Abstract

Improving the quality of public services is one of the key objectives in village governance. To achieve this goal, the implementation of good governance principles is highly relevant, as it ensures that services are delivered in a transparent, accountable, responsive, and citizen-oriented manner. This study aims to analyze the influence of good governance on the quality of public services at the Barangmamase Village Office, Sajanging District, Wajo Regency. The research employed a census method by involving the entire population as the research sample. Data collection techniques included observation, questionnaires, and documentation, while the data analysis technique applied was descriptive analysis to illustrate the actual conditions in the field. The findings indicate that the implementation of good governance, according to respondents, is categorized as good, and the quality of public services is also categorized as good. Furthermore, quantitative analysis shows that good governance has a strong and positive influence on public service delivery. This implies that the better the implementation of good governance principles, the higher the level of public satisfaction with the services provided. The study emphasizes the importance of consistently applying the principles of transparency, accountability, participation, and effectiveness to improve the quality of public services at the village level. These findings are expected to serve as a useful reference for village governments and future researchers in developing further studies on the relationship between governance practices and community satisfaction in the context of public service delivery.

Downloads

Download data is not yet available.

References

Aprilina, V., Dompak, T., Salsabila, L., & Lodan, K. T. (2025). The role of digitalization in enhancing public service efficiency: Challenges and opportunities in managing public complaints through e-government in Indonesia. International Journal of Social Welfare and Family Law, 2(1), 57–66. https://doi.org/10.62951/ijsw.v2i1.183

Arikunto, S. (1998). Pendekatan penelitian. Jakarta: Rineka Cipta.

Armaniah, H., Marthanti, A. S., & Yusuf, F. (2019). Pengaruh kualitas pelayanan terhadap kepuasan konsumen pada bengkel Ahass Honda Tangerang. Penelitian Ilmu Manajemen, 2(2), 2614–3747.

Birdayanthi, B., Yusriadi, Y., & Ikmal, I. (2023). Accountability and transparency in public administration for improved service delivery. Journal Social Civilecial. https://doi.org/10.71435/610633

Fajar, H. T. (2019). Implementasi Perda tentang retribusi pelayanan persampahan/kebersihan di Kabupaten Kudus (Skripsi, Fakultas Ilmu Sosial dan Ilmu Politik).

Fatjeri, B. B. (2023). Komunikasi pembangunan gedung bioskop di Kota Banda Aceh (Disertasi, UIN Ar-Raniry Banda Aceh).

Hidayat, R. Y. (2013). Strategi peningkatan penerimaan pajak restoran di Kabupaten Kuantan Singingi (Disertasi, Universitas Islam Negeri Sultan Syarif Kasim Riau).

Irma, A. (2022). Kualitas layanan surat keterangan tidak mampu di Kantor Kelurahan Talise Kecamatan Mantikulore Kota Palu. Jurnal Multidisiplin Madani, 2(6), 2675–2688. https://doi.org/10.55927/mudima.v2i6.476

Izzaturrahmah, N., Pranaja, K. A., & Fridayani, H. D. (2023). From bureaucracy to innovation: Evaluating the impact of public service malls on good governance in Yogyakarta. Agile Governance and Innovation Measurement Journal, 2(1), 1–18. https://doi.org/10.18196/agimjournal.v2i1.21

Jabar, A., & Yuniarni, E. (2025). Penerapan prinsip akuntabilitas dalam pelayanan publik untuk mewujudkan good governance. Welfare State Jurnal Hukum, 4(1), 131–146. https://doi.org/10.56013/welfarestate.v4i1.3859

Jauhari, A., Basri, H., & Shabri, M. (2015). Penerapan good governance berbasis e-government dan reformasi birokrasi dalam rangka meningkatkan kinerja Satuan Kerja Pemerintah Aceh. Jurnal Administrasi Akuntansi: Program Pascasarjana Unsyiah, 4(3).

Kalalinggi, M., & Burhanudin, B. (2019). Pelayanan publik pas lintas batas (PLB) Krayan Indonesia–Ba’kelalan Malaysia di Kantor Imigrasi Kabupaten Nunukan Provinsi Kalimantan Utara.

Manurung, L. Y. (2022). Evaluasi penertiban angkutan antar jemput (travel) oleh Dinas Perhubungan Provinsi Riau (Disertasi, Universitas Islam Riau).

Patmasari, E. (2020). Analisis kualitas pelayanan publik bidang administrasi pada Dinas Sosial Kabupaten Wajo. Jurnal Ilmiah Administrasi Publik dan Bisnis, 2(1), 92–101.

Paulus, P. (2022). Strategi pemasaran produk. FOKUS: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang, 20(2). https://doi.org/10.51826/fokus.v20i2.643

Riani, N. K. (2021). Strategi peningkatan pelayanan publik. Jurnal Inovasi Penelitian, 1(11), 2443–2452.

Risna, R. (2011). Pentingnya bimbingan dan konseling dalam meningkatkan motivasi belajar siswa pada Madrasah Ibtidaiyah 21 Bajo Kecamatan Bajo Kabupaten Luwu (Disertasi, Institut Agama Islam Negeri Palopo).

Sundari, W., & Sartika, I. (2025). Advancing public service quality through Indonesia’s electronic-based government system. Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID), 4(8), 902–911. Retrieved from https://ejournal.seaninstitute.or.id/index.php/esaprom/article/view/7185

Wijaya, H., & Riauwati, J. (2022). Analisis dan pengaruh stakeholders untuk peningkatan kinerja Pusat Penelitian dan Pengembangan Geologi Kelautan (P3GL) Bandung. Eqien: Jurnal Ekonomi dan Bisnis, 9(2), 255–260.