Pelayanan Website Aku Online-NG dalam Peningkatan Pelayanan Administrasi Kependudukan di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Buleleng
DOI:
https://doi.org/10.62383/studi.v2i1.186Keywords:
Service, Quality, E-GovernmentAbstract
The aim of this research is to find out how to improve population administration services in Buleleng Regency through the use of the Aku Online-NG website which will be implemented in 2022, where in its implementation there are still several obstacles. Using qualitative descriptive research. Data sources are primary data and secondary data. The data collection techniques used were interviews, documentation and observation. Data analysis techniques are data reduction, data presentation and drawing conclusions. The problem in this research is in the form of public complaints about the variety of features and performance of the Aku Online-NG website. The theory used is e-government with a service quality measurement method called egovqual. Guided by the Presidential Regulation of the Republic of Indonesia Number 95 of 2018 concerning Electronic-Based Government Systems. Based on the research results, it can be concluded that in the ease of use dimension, the department has provided very good convenience and the community has also made things easier with this innovation. The reliability dimension shows good results which can be seen from the opinions of the public who feel this website is very reliable. The trust dimension has been implemented well, where the security of public data is guaranteed with the JSON Web Token (JWT) security system. The content & appearance of information dimensions have not been running optimally due to the lack of service features related to the movement of families from outside the district to within the district. In the dimension of functionality of the interaction environment, it is not yet fully maximized because some people still feel that filling out forms is rather difficult through online-based services. Then the last dimension, namely citizen support, has gone quite well, but there are still shortcomings, namely the lack of outreach carried out by the department to the community. It is hoped that the results of this research can be utilized as needed by relevant agencies and for further research.
Downloads
References
Bogdan, R., & Taylor, S. J. (1992). Pengantar metode penelitian kualitatif (A. Ruchan, Ed.). Usaha Nasional.
Chrismonita, V. N., Dewi, D. A. S., Suharso, S., & Budiharto, B. (2020). Efektivitas Permendagri Nomor 7 Tahun 2019 tentang pelayanan administrasi kependudukan secara daring (Studi di Disdukcapil Kota Magelang dalam rangka mewujudkan good governance). Borobudur Law Review, 2(2), 64-89.
Hadijaya, Y. (2012). Administrasi pendidikan. Perdana Mulya Sarana.
Kamuti, A. K., Wachira, K., & Mbaabu, O. (2024). Influence of process innovation on performance of civil registration in Kitui County. Journal of Strategic Management, 8(2), 34-46.
Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63/KEP/M.PAN/7/2003 tentang pedoman umum penyelenggaraan pelayanan publik.
Lexy J., & Moleong, L. (2007). Metodologi penelitian kualitatif. PT Remaja Rosdakarya.
Miles, M. J., & Huberman, A. M. (1992). Analisis data kualitatif: Buku sumber tentang metode baru. UI Press.
Nenobais, H., Budihardjo, B., Mamuaja, F. F., & Nugroho, F. (2023). Evaluating the digital bureaucracy policy: Population document digitalization in Directorate General of Population and Civil Registration. ICCD, 5(1), 619-623.
Papadomichelaki, X., & Mentzas, G. (2012). e-GovQual: A multiple-item scale for assessing e-government service quality. Government Information Quarterly, 29(1), 98-109.
Pasolong, H. (2020). Teori administrasi publik. Alfabeta Bandung.
Peraturan Bupati Kabupaten Buleleng Nomor 3 Tahun 2023 tentang kedudukan, susunan organisasi, tugas dan fungsi serta tata kerja dinas daerah dan satuan polisi pamong praja.
Peraturan Daerah Nomor 2 Tahun 2023 tentang pencabutan Peraturan Daerah Nomor 12 Tahun 2016 tentang penyelenggaraan administrasi kependudukan.
Peraturan Gubernur Bali Nomor 44 Tahun 2021 tentang sistem pemerintahan berbasis elektronik Provinsi Bali.
Peraturan Presiden Republik Indonesia Nomor 95 Tahun 2018 tentang sistem pemerintahan berbasis elektronik.
Pratiwi, K. M. F., Prabawati, N. P. A., & Purnamaningsih, P. E. (2022). Efektivitas program administrasi kependudukan daftar sendiri cetak sendiri (Aku Dicari) pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Badung. Jurnal Administrasi Publik, 2.
Rahmadana, M. F., Mawati, A. T., Siagian, N., Perangin-Angin, M. A., Refelino, J., Tojiri, M., ... & Bahri, S. (2020). Pelayanan publik. Yayasan Kita Menulis.
Rahmatullah, W., & Afriyudi, A. (2021). Pengembangan aplikasi sistem pelayanan masyarakat berbasis android (Studi kasus: Kecamatan Payaraman Ogan Ilir). Jurnal Pengembangan Sistem Informasi dan Informatika, 2(4), 235-247.
Rochmah, F., Sakir, S., & Abhipraya, F. A. (2021). Efektivitas Jogja Smart Service dalam pelayanan kependudukan ditengah pandemi Covid-19. Government: Jurnal Ilmu Pemerintahan, 66-77.
SOP pengajuan permohonan dokumen kependudukan melalui aplikasi Aku Online-NG. Dinas Kependudukan dan Pencatatan Sipil Kabupaten Buleleng.
Sujendra, B., & Sihaloho, N. T. P. (2021). Etika aparatur pemerintah daerah dalam pelayanan administrasi kependudukan masa pandemi Covid-19 di kantor Dinas Kependudukan dan Pencatatan Sipil Kabupaten Mempawah. KEMUDI: Jurnal Ilmu Pemerintahan, 6(01), 27-36.
UU No. 24 Tahun 2013 tentang perubahan atas Undang-Undang Nomor 23 Tahun 2006 tentang administrasi kependudukan.
Wismayanti, K. W. D., & Purnamaningsih, P. E. (2022). Transformasi pelayanan publik melalui e-government di masa era new normal pada pemerintah daerah Badung. Media Bina Ilmiah, 16(10), 7507-7518.
