Peran Pelaksanaan General Staff Meeting terhadap Kepuasan Karyawan di Swiss-Belhotel Solo
DOI:
https://doi.org/10.62383/tamasya.v3i3.1247Keywords:
Employee Loyalty, Employee Satisfaction, General Staff Meeting, Hotel, Human Resource ManagementAbstract
Employee satisfaction is an important factor influencing employee loyalty and service quality in the hospitality industry. To enhance employee satisfaction, Swiss-Belhotel Solo organizes the General Staff Meeting (GSM) as a human resource management program that serves as a platform for communication, performance evaluation, employee recognition, and relationship building. This study aims to analyze the role of the General Staff Meeting in employee satisfaction at Swiss-Belhotel Solo. This research employed a qualitative descriptive approach. Data were collected through in-depth interviews, observation, and documentation. The informants consisted of representatives from the Human Resources Department (HRD) and employees from various departments who participated in the General Staff Meeting program. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña, including data condensation, data display, and conclusion drawing. The validity of the findings was ensured through source triangulation. The results show that the General Staff Meeting contributes to employee satisfaction by providing transparent information, recognizing outstanding employees through appreciation programs, and strengthening relationships among departments. The program also reduces work fatigue through recreational activities and fosters employees' sense of belonging to the organization. It can be concluded that the General Staff Meeting plays a positive role in improving employee satisfaction at Swiss-Belhotel Solo. Therefore, the hotel is encouraged to maintain and further develop the program by providing more diverse, educational, and employee-oriented activities.
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