Kajian Administrasi Publik dan ilmu Komunikasi
Judul Jurnal : Kajian Administrasi Publik dan ilmu Komunikasi Inisial : Kajian Frekuensi : Maret, Juni, September, dan Desember ISSN Cetak : 3063-850X ISSN Online : 3063-8488 Ketua Dewan Editor : Dr. Indra Kertati, MSi. DOI : 10.62383 Penerbit : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia Kajian Administrasi Publik dan ilmu Komunikasi, Jurnal ini ditujukan untuk publikasi artikel ilmiah yang diterbitkan oleh Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia, Jurnal ini menjadi ruang penting untuk mendalami interaksi yang kompleks antara administrasi publik dan ilmu komunikasi. Dengan fokus pada aspek-aspek kajian yang berkaitan dengan manajemen organisasi publik, kebijakan, dan strategi komunikasi, jurnal ini menghadirkan pemahaman yang mendalam tentang bagaimana komunikasi mempengaruhi berbagai aspek administrasi publik, serta sebaliknya. Para kontributor jurnal ini adalah akademisi, peneliti, dan praktisi yang memiliki keahlian di kedua bidang, sehingga memberikan pandangan yang luas dan terperinci. Artikel-artikel dalam jurnal ini menyoroti isu-isu seperti strategi komunikasi pemerintah, pengelolaan krisis, partisipasi masyarakat dalam proses kebijakan, dan peran media massa dalam membentuk opini publik. Kajian Administrasi Publik dan ilmu Komunikasi diterbitkan oleh Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia, bekerja sama dengan universitas dan didukung oleh Asosiasi Pengelola Jurnal Indonesia. Diindekes Oleh: Sponsor dan Mitra Jurnal:
Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia
Transformasi Digital dalam Administrasi Publik: Studi Komparatif di Indonesia dan Korea Selatan
. Digital transformation in public administration has become a strategic agenda in modern bureaucratic reform aimed at improving effectiveness, efficiency, transparency, and the quality of public services. This study aims to analyze the digital transformation of public administration through a comparative study between Indonesia and South Korea, particularly in the implementation of digital government. The research employs a qualitative method with a comparative study approach and is supported by library research through the collection of secondary data from scientific journals, international institutional reports, government policy documents, and relevant previous studies. Data analysis was conducted descriptively and comparatively using the approaches of Digital Era Governance (DEG), Institutional Theory, New Public Management (NPM), and Socio-Technical Systems Theory. The findings indicate that South Korea has successfully developed an integrated digital government through consistent national policies, strong data interoperability, high bureaucratic capacity, adaptive organizational culture, and equitable digital infrastructure development. Meanwhile, Indonesia is still in the transition stage from e-government to digital government and faces various challenges, such as inter-agency system fragmentation, low data interoperability, unequal digital infrastructure, limited civil servant competencies, and bureaucratic resistance to change. This study concludes that the success of digital transformation in public administration is determined more by institutional strength and bureaucratic reform than merely by technology adoption. Therefore, Indonesia needs to position digital transformation as a comprehensive state reform agenda in order to create a modern, responsive, and public service-oriented government.
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Evaluasi Peningkatan Kapasitas Perangkat Desa dalam Penggunaan Aplikasi
this study aims to evaluate the impact of capacity building for village officials in Anjir Seberang Pasar I Village on the effectiveness of village administrative and financial management following the implementation of Law No. 6 of 2014. The primary focus of the study is to measure changes in the competencies of village officials before and after the implementation of technical guidance, as well as the use of the Village Financial System (Siskeudes) application and Internet Banking Business. The research method used is qualitative with a case study approach, in which data collection was conducted through observation, interviews, and the completion of pre-test and post-test questionnaires by respondents consisting of the Village Secretary, Kaur, and Kasi. The results of the study indicate a significant increase in three key variables: perceived usefulness, perceived ease of use, and attitude toward using. Quantitatively, the average validation score from respondents reached 4.53 (on a 5.0 scale), which falls into the “Agree” category regarding the system’s effectiveness. Based on data analysis, the success rate of capacity building for village officials was recorded at 29.23%, with a final understanding rate reaching 91.33%. These findings indicate that practice-oriented and participatory training is capable of improving the technical skills and accountability of village officials in managing digital-based government administration. The integration of Siskeudes and digital banking has proven to have a positive impact on a safer and more transparent payroll system at the village level.
Peran Komunikasi Organisasi dalam Meningkatkan Kinerja Organisasi
This study aims to analyze the role of organizational communication in improving organizational performance using a systematic literature review approach with a descriptive qualitative method. The data were obtained from various relevant scientific literature sources, including national journals and academic articles discussing organizational communication and performance. The results indicate that organizational communication plays a significant role in enhancing performance through effective vertical and horizontal communication patterns, clarity of information flow, and improved work coordination. In addition, organizational communication contributes to building harmonious working relationships, increasing motivation, and strengthening organizational commitment. Leadership plays a crucial role in managing communication effectiveness within the organization. However, communication effectiveness is also influenced by supporting and inhibiting factors, such as work environment, communication skills, and differences in individual perceptions. Therefore, organizations need to manage communication strategically to achieve optimal performance. This study provides theoretical contributions to the development of organizational communication studies and practical implications for organizations in improving communication effectiveness.
Motivasi Konsumen Generasi Z dalam Keputusan Pembelian Tas Merek Mossdoom
This study aims to explore the motivations of Generation Z in making purchasing decisions regarding the local bag brand Mossdom. Generation Z is recognized as a digital generation whose consumption preferences are influenced by emotions, trends, and exposure to social media. This research adopts a descriptive qualitative approach using a case study method. Data were collected through semi-structured interviews with five respondents aged 19 to 21 years, all of whom are university students and active users of Mossdom products. The findings reveal that purchasing decisions are influenced by a combination of emotional factors such as pride and self-confidence, rational factors such as affordable prices, trendy designs, and product functionality, social factors including peer and family influence, and digital media factors such as influencer reviews and e-commerce platforms. The influence of social media is notably high, ranging from 70 percent to 80 percent. These results indicate that Mossdom has successfully built a positive brand image as a local product that aligns with the lifestyle of Generation Z. The study implies the importance of consistent product quality, innovative design, and adaptive digital marketing strategies to effectively engage young consumers in the digital era.
Pengaruh Kualitas Pelayanan Publik terhadap Tingkat Kepuasan Masyarakat di Kantor Camat Kabila Kabupaten Bone Bolango
PPublic services consist of various efforts undertaken by government institutions to meet the needs of the community for administrative services, information, and public goods. The quality of public services is an important factor in determining the level of public satisfaction with government performance. This study aims to determine the effect of public service quality on community satisfaction at the Kabila District Office, Bone Bolango Regency. The research employed a quantitative approach with a correlational design to analyze the relationship between service quality and public satisfaction. Data were collected from service users and analyzed using statistical techniques to measure the strength of the relationship between the variables. The findings indicate that the quality of public services has a positive and significant influence on public satisfaction in Kabila District, Bone Bolango Regency. The coefficient of determination shows that service quality contributes 61.20% to public satisfaction, while the remaining 38.80% is influenced by other factors such as service fees, accessibility, service speed, information availability, officers’ attitudes, trust, facilities, comfort, and public expectations and experiences. These results demonstrate that improving service quality can increase public satisfaction and strengthen community trust in government institutions. Therefore, continuous efforts to improve service quality are essential to achieve better public service performance.
Pengaruh Konten Instagram @kotabalige terhadap Pemenuhan Kebutuhan Informasi Pengguna
The rapid development of social media has made Instagram one of the primary platforms for information dissemination and digital communication. In the tourism sector, the public's demand for fast and easily accessible local information continues to increase, particularly regarding Balige City. The absence of an official government account as a central source of regional information has encouraged people to rely on social media, including the Instagram account @kotabalige, which actively provides content related to tourism, culture, culinary attractions, local businesses, and community activities. This study aims to analyze the influence of @kotabalige's Instagram content on users' information fulfillment. A quantitative approach with a survey method was employed involving 100 respondents selected through random sampling. Data were collected using a Likert-scale questionnaire and analyzed through simple linear regression using IBM SPSS Statistics 30. The results indicate that Instagram content has a positive and significant effect on users' information fulfillment, with a coefficient of determination value of 0.611. This means that 61.1% of information fulfillment is influenced by the quality of Instagram content. The findings demonstrate that relevant, visually appealing, and consistently updated content effectively supports users in obtaining local information while strengthening local digital communication.
Word of Mouth Agen Judi Online dalam Mempersuasi Remaja di Kecamatan Karawaci, Kota Tangerang
Adolescents’ engagement in online gambling has emerged as a social communication phenomenon that continues to intensify alongside the expansion of digital media and networked interaction. This study aims to examine how online gambling agents employ Word Of Mouth (WOM) strategies to persuade adolescents through digital interpersonal communication and to explain how these strategies operate across the dimensions of talking, promoting, and recommending online gambling within youth communities in Karawaci District, Tangerang City. Using a qualitative case study approach, data were collected through in-depth interviews with one online gambling agent and three adolescent gamblers representing different levels of involvement. The findings indicate that online gambling agents act as central persuasive communication actors who actively construct interpersonal relationships via instant messaging platforms, transforming routine interaction into purposeful persuasive communication. The agents’ strategies reflect key elements of Cialdini’s Six Principles of Persuasion, particularly Reciprocity, Authority, Liking, and Social Proof, which are predominantly processed by adolescents through the peripheral route as outlined in the Elaboration Likelihood Model (ELM). Winning testimonials, gameplay recommendations, and betting patterns function as trust-building mechanisms that reduce perceived uncertainty within illegal online gambling practices. Furthermore, these WOM strategies diffuse through adolescents’ peer networks, fostering behavioral normalization and repeated engagement.
Strategi Social Media Marketing Kopi Kamu dalam Membangun Brand awareness Inklusif di Instagram
This article discusses the social media marketing strategy implemented by Kopi Kamu on Instagram to build brand awareness through an inclusive employment identity involving baristas with Down syndrome. The study was developed from a qualitative case study that used interviews, observation, and documentation to examine planning, implementation, integrated communication, and social media integration in the organization. The findings show that Kopi Kamu utilizes Instagram feeds, reels, stories, highlights, consumer interactions, influencer collaboration, and paid boosting to introduce its products and social mission. The inclusive positioning becomes a distinctive brand cue that strengthens recognition, recall, purchase consideration, and consumer consumption experience. However, the strategy still faces limitations related to content consistency, platform diversification, and public misunderstanding regarding disability exploitation. The article argues that inclusive social media marketing can become a meaningful communication strategy when it is supported by transparent storytelling, service quality, local product narratives, and sustained engagement with consumers. The implication is that food and beverage businesses can integrate commercial objectives and social values without reducing the dignity of workers with disabilities.
Pengaruh Kompetensi dan Disiplin Kerja terhadap Kinerja Pegawai pada Kantor Inspektorat Daerah Provinsi Gorontalo
The purpose of this study is to ascertain and examine the relationship between competence and employee performance at the Gorontalo Province Regional Inspectorate Office, the relationship between competence and employee performance through work discipline as an intervening variable, and the relationship between competence and employee performance at the Gorontalo Province Regional Inspectorate Office. This study uses a quantitative methodology and an explanatory design. The study's population consisted of all 129 employees of the Gorontalo Province's Regional Inspectorate Office, and a sample size of 30 respondents for targeted PLS analysis was established using particular sampling approaches. Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) utilizing SmartPLS 4.1 software was used to analyze the data. According to the findings, employee performance is positively and significantly impacted by competence by 29.9%. Employee performance is positively and significantly impacted by work discipline by 36.5%. Through work discipline, competence has a 23.1% favorable and considerable indirect impact on employee performance. Competence influences work discipline by 40.5%, and the combined variance of performance explained by competence and discipline () is 74.9%. These results suggest that in order to maximize government internal oversight in Gorontalo Province, structural enhancements in auditor competency together with mental reinforcement of work discipline are crucial.
Kapabilitas Manajerial Dinamis Aparatur Desa dalam Transformasi Digital Pelayanan Publik
This study analyzes the dynamic managerial capabilities of village apparatus in the digital transformation of public services in Rengas Bandung Village and SimpangSungai Duren Village, Jambi Luar Kota District, MuaroJambi Regency. This research uses a qualitative descriptive method through in-depth interviews, observation, and documentation. The analysis framework applies nine indicators of dynamic managerial capabilities: sensing capability, seizing capability, innovation capability, integrative capability, empowering capability, innovation readiness, resource readiness, participatory and collaborative mindset, and strategic readiness. The findings show that both villages have begun implementing digitalization through the Village Information System, village websites, and social media, but remain in the early stages of development. RengasBandung Village demonstrates stronger analytical sensing and strategic planning orientation, while Simpang Sungai Duren Village shows more applicative implementation in daily public services. Both villages still face challenges including limited digital competencies among apparatus, unstable internet infrastructure, low community digital literacy, and the absence of integrated long-term digitalization planning. Penelitian ini menganalisis kapabilitas manajerialdinamis aparatur desa dalam transformasi digital pelayananpublik di Desa Rengas Bandung dan Desa Simpang Sungai Duren, Kecamatan Jambi Luar Kota, Kabupaten MuaroJambi. Penelitian ini menggunakan metode deskriptifkualitatif melalui wawancara mendalam, observasi, dan dokumentasi. Kerangka analisis yang digunakan mencakupsembilan indikator kapabilitas manajerial dinamis: sensing capability, seizing capability, innovation capability, integrative capability, empowering capability, innovation readiness, resource readiness, participatory and collaborative mindset, dan strategic readiness. Hasil penelitianmenunjukkan bahwa kedua desa telah mulai menerapkandigitalisasi melalui Sistem Informasi Desa, website desa, dan media sosial, namun masih berada pada tahap awalpengembangan. Desa Rengas Bandung menunjukkankemampuan sensing yang lebih analitis dan orientasiperencanaan yang lebih strategis, sementara Desa SimpangSungai Duren menampilkan implementasi yang lebih aplikatifdalam pelayanan sehari-hari. Kedua desa masih menghadapitantangan berupa keterbatasan kompetensi digital aparatur, infrastruktur internet yang belum stabil, rendahnya literasidigital masyarakat, dan belum adanya perencanaan digitalisasijangka panjang yang terintegrasi.
Implementasi Kebijakan Publik pada Peraturan Daerah Nomor 10 Tahun 2014 tentang Kawasan tanpa Rokok di Rumah Sakit Umum Daerah Aloei Saboe Kota Gorontalo
This study aims to analyze the implementation of the Regional Regulation Number 10 of 2014 concerning Smoke-Free Areas (KTR) at Prof. Dr. H. Aloei Saboe Regional General Hospital in Gorontalo City based on Edward III's policy implementation theory, which includes the dimensions of communication, resources, disposition, and bureaucratic structure. The study used a qualitative method with a descriptive approach. Data were collected through observation, interviews, and documentation. The results showed that the implementation of the KTR policy at Aloei Saboe Regional General Hospital has not been running optimally. In terms of communication, socialization and coordination have been carried out, but the delivery of information has not been effective, so there are still visitors who do not understand and comply with the rules. In terms of resources, budget support is considered sufficient, but there are still limitations in human resources, supporting facilities, and supervision. From the disposition aspect, implementers show an attitude of acceptance, support, and commitment to the policy, although the effectiveness of its implementation is still influenced by low public awareness and weak enforcement of regulations. Meanwhile, in terms of bureaucratic structure, the existence of Standard Operating Procedures (SOPs) has not been supported by adequate understanding from implementers, so its implementation has not been optimal. It was concluded that the implementation of the KTR policy at Aloei Saboe Regional Hospital has not been fully effective. Increased outreach, oversight, and commitment from all parties are needed to support the policy's success.
Analisis Pengelolaan Arsip Dinamis Aktif melalui Sistem E-Arsip di Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kota Surabaya
This research is motivated by the importance of electronic-based active records management in supporting effective government administration. The Surabaya City Human Resources Development Agency (BKPSDM) has implemented an e-Archive system to manage electronic records; however, several challenges still hinder its optimal utilization. This study aims to analyze the management of active records through the e-Archive system based on the electronic records life cycle proposed by Read and Ginn in Muhidin and Winata (2018), which consists of creation and storage, distribution and use, maintenance, and disposition. This study employed a qualitative descriptive approach. Data were collected through observation, interviews, and documentation, and analyzed using the Miles and Huberman model, including data reduction, data presentation, and conclusion drawing. The findings indicate that the e-Archive system provides adequate features, but its implementation has not been optimal across all stages of records management. Record creation and storage remain centralized in the Secretariat account and are not consistently carried out by all work units. System utilization in distribution and use is still limited. Archive Retention Schedule and filing features have not been fully utilized in the maintenance stage. Furthermore, records disposition is still conducted manually outside the system. Therefore, active records management through the e-Archive system at BKPSDM Surabaya has not been implemented optimally and comprehensively throughout the electronic records life cycle.
Perancangan Aplikasi Arsip "SIARDIN" Berbasis Python dan SQLite di Kantor Kecamatan Jambangan Kota Surabaya
Archives play an important role in government administration as evidence of activities and a source of institutional information. Effective archive management supports administrative order and improves public service quality. However, the Jambangan Subdistrict Office in Surabaya still manages inactive dynamic archives manually, resulting in inefficient storage and retrieval processes. Employees often experience difficulties in locating archived documents due to the absence of an integrated digital archiving system. This study aims to design a Python and SQLite-based digital archive application called SIARDIN (Sistem Informasi Arsip Dinamis Inaktif) to facilitate the recording, storage, and retrieval of archives in a faster and more systematic manner. The research employed the Research and Development (R&D) method using the ADDIE model, which consists of Analysis, Design, Development, Implementation, and Evaluation stages. Data were collected through interviews, observations, documentation, and surveys conducted during an independent study program at the Jambangan Subdistrict Office. The results indicate that the application improves archive management by providing organized data storage, accurate search functions, and easier access to archived documents. The study produced a functional application and a user manual, which have also been submitted for Intellectual Property Rights (IPR) registration as a form of legal protection.
Partisipasi Masyarakat dalam Musyawarah Pembangunan Desa (MUSREMBANGDES) di Desa Meranti Kecamatan Tapa Kabupaten Bone Bolango
Village Development Planning Deliberation (Musyawarah Perencanaan Pembangunan Desa or Musrenbangdes) is a participatory forum designed to accommodate community aspirations in village development planning. This study aims to analyze community participation in the Musrenbangdes process in Meranti Village, Tapa District, Bone Bolango Regency, covering the stages of decision-making, implementation, benefit utilization, and activity evaluation. The study employed a qualitative approach focusing on community involvement throughout each stage of Musrenbangdes. The findings reveal that community participation remains suboptimal. In the decision-making stage, village officials continue to dominate the process, resulting in limited community influence on final decisions. During the implementation stage, community attendance at forum meetings is relatively low due to work-related commitments, although participation in physical development activities through mutual cooperation remains high. In the benefit utilization stage, the community has experienced the advantages of infrastructure development; however, the distribution of these benefits is still uneven, and community involvement in determining development priorities remains limited. Meanwhile, the evaluation stage is identified as the weakest aspect, as evaluations are primarily conducted internally by village officials without formally involving community members. These findings indicate that community participation in Musrenbangdes is still largely consultative and symbolic, highlighting the need for greater efforts to promote more active and meaningful community involvement throughout all stages of village development.
Evaluasi Perencanaan Pembangunan Perpustakaan Daerah dalam Meningkatkan Literasi Masyarakat
Regional library development is an important part of local government efforts to improve public access to information and literacy services. This study aims to evaluate the planning of the Regional Library development in Serang Regency in supporting community literacy improvement. The research employed a qualitative method with a case study approach. Data were collected through in depth interviews with the Regional Development Planning, Research, and Innovation Agency (BAPPERIDA) of Serang Regency and supported by literature studies from relevant documents and publications. The analysis was conducted using William N. Dunn’s policy evaluation framework, which consists of effectiveness, efficiency, adequacy, equity, responsiveness, and appropriateness. The findings indicate that the library development planning has been integrated into regional development planning documents and supported by funding from the central government through the Special Allocation Fund. The selection of the library location considered land availability, accessibility, and proximity to educational institutions. The study also found challenges related to supporting facilities and the limited number of librarians. Although the physical construction has been completed, the library had not yet been fully operational at the time of the research, making its impact on community literacy impossible to assess directly. The study implies that operational readiness, human resources, and sustainable literacy programs are essential to maximize the benefits of the regional library for the community.
Strategi Disdukcapil Kota Tanjungpinang dalam Optimalisasi Penggunaan Identitas Kependudukan Digital (IKD) pada Pelayanan Administrasi Kependudukan
This study is motivated by the acceleration of digital transformation in civil administration services, particularly the implementation of Digital Population Identity (IKD) as a technology-based public service innovation. Although it is designed to improve service accessibility and efficiency, the utilization of IKD has not yet been fully optimized by the community. This research aims to analyze the strategies employed by the Civil Registration and Population Administration Office (Disdukcapil) of Tanjungpinang City in optimizing the use of IKD in civil administration services. A qualitative research method with a descriptive approach was employed to obtain an in-depth understanding of the implementation strategies adopted by the institution. Data were collected through interviews, observations, and documentation, and were analyzed using data reduction, data display, and conclusion drawing techniques. The findings reveal that Disdukcapil Tanjungpinang implements several key strategies, including community socialization and education, improvement of digital-based service quality, collaboration with various institutions, and strengthening the capacity of service officers in assisting IKD users. However, the implementation still faces several challenges, such as low digital literacy among some citizens, limited internet access, and resistance to digital service changes. This study concludes that optimizing IKD utilization requires synergy between institutional strategies and increased public awareness. The implications emphasize the importance of strengthening digital governance policies, improving information technology infrastructure, and implementing continuous digital literacy programs to ensure more effective and equitable use of IKD.
Evaluasi Kebijakan Tentang Perlindungan Pekerja Migran Indonesia di Provinsi Jawa Timur
This study aims to identify and analyze the evaluation of policies concerning the protection of Indonesian Migrant Workers (PMI) in East Java Province. The research employs William N. Dunn’s policy evaluation theory, which consists of five key indicators: effectiveness, efficiency, adequacy, equity, and responsiveness. A descriptive qualitative approach was used in this study, with data collected through observation, interviews, and documentation techniques. The data were analyzed through several stages, including data collection, data reduction, data presentation, and conclusion drawing. The findings indicate that the implementation of the Indonesian Migrant Worker Protection Policy at the UPT P2TK of East Java Province has generally been successful and has achieved positive outcomes. These achievements can be seen in terms of policy effectiveness in reaching its objectives, efficiency in utilizing available resources, adequacy of services provided to migrant workers, equitable access to protection services, and responsiveness to the needs and concerns of migrant workers. Nevertheless, several technical challenges remain and require further improvement, including the integration of One-Stop Integrated Service Centers (LTSA), the readiness of protection facilities, and the enhancement of rapid response mechanisms. Therefore, efforts are needed to strengthen service digitalization, expand village-based outreach programs, increase human resources capacity, develop migrant worker empowerment programs, strengthen international cooperation, optimize shelter services, and conduct regular policy evaluations to improve the quality and sustainability of migrant worker protection in East Java.
Pencegahan Penyalahgunaan Peredaran Narkoba di Ditnarkoba Polda Gorontalo
This study aims to analyze the prevention and control of illicit drug trafficking within the Narcotics Directorate of the Gorontalo Regional Police (Ditnarkoba Polda Gorontalo) in accordance with public service standards, particularly in terms of service delivery and management. The study employed a qualitative descriptive approach. Data were collected through in-depth interviews, observations, and document analysis. The informants consisted of the Director of the Narcotics Directorate, investigators, internal personnel, and service recipients. Data analysis was conducted through data collection, data reduction, data presentation, and conclusion drawing. This research is important because drug prevention services are not only related to law enforcement but also involve community protection, public education, and strengthening public trust in police institutions. The findings show that service delivery in the prevention and control of illicit drug trafficking has not been optimal. This is indicated by limited dissemination of information regarding service requirements, procedures, completion time, service fees, service products, and complaint channels, which are not yet fully communicated in an open and accessible manner. Although reporting services, information reception, and public outreach activities have been implemented, many community members still depend on direct explanations from officers. Furthermore, service management has not been fully optimized, as legal foundations, standard operating procedures, facilities, personnel competencies, supervision, service guarantees, and performance evaluation systems are not yet integrated into a transparent and responsive governance system. This study recommends strengthening information systems, service procedures, communication skills, and community satisfaction surveys.
The Role of Social Media as A Means of Collaborative Governance in Youth Education
The rapid development of digital technology has transformed social media from a platform for entertainment into an important medium for education and information sharing among adolescents. This study aims to analyze the role of social media in supporting collaborative governance for adolescent education. Collaborative governance refers to the cooperation among governments, educational institutions, communities, and other stakeholders in achieving shared educational goals. This research employs a descriptive qualitative approach using literature review and social media content analysis methods. Data were collected from journal articles, online news sources, and educational content available on social media platforms such as YouTube, Instagram, and TikTok.Keywords: social media, collaborative governance, youth education, digital era, digital literacy. The results show that social media significantly contributes to stakeholder collaboration in the dissemination of educational information about drug misuse prevention, digital literacy, mental health awareness, bullying prevention, and character development. Its wide audience, accessibility, and capacity to captivate teenagers with imaginative and engaging material all contribute to its efficacy. However, a number of factors, such as the quality of the information, the regularity of stakeholder collaboration, and the degree of digital literacy among teenagers, affect the effectiveness of collaborative governance through social media. In order to optimize social media's educational potential and guarantee its successful usage as a learning and communication tool for teenagers in the digital age, sustained collaboration among stakeholders is crucial.
Analysis of Public Policy Implementation in the Decentralized System of Government in Indonesia
Indonesia's decentralized policy was introduced as a strategic reform to improve public service delivery, strengthen local democracy, and enhance government responsiveness to regional needs. However, the implementation of public policies within a decentralized governance system continues to face various challenges that affect policy effectiveness and development outcomes. This study aims to analyze the implementation of public policy within Indonesia's decentralized governmental system and identify the major obstacles encountered by local governments in carrying out policy mandates. The research employs a qualitative approach using a literature review method by examining academic journals, government regulations, and relevant scholarly publications related to decentralization and public policy implementation. The findings indicate that disparities in regional capacity, overlapping authority between central and local governments, limited bureaucratic resources, weak intergovernmental coordination, and governance issues remain significant barriers to effective policy implementation. While decentralization has provided greater opportunities for local innovation and community participation, its outcomes vary significantly across regions due to differences in institutional readiness and administrative capability. The study concludes that strengthening local government capacity, improving coordination mechanisms, enhancing accountability systems, and ensuring regulatory consistency are essential for achieving effective policy implementation in a decentralized governance framework. These measures are expected to support better public services and more equitable regional development throughout Indonesia.
Analisis Kualitas Pelayanan Administrasi di Unit Pelaksana Teknis Puskesmas Sembayat Kecamatan Manyar Kabupaten Gresik
Administrative services are the first step for the public to access health services, so their quality needs to be considered. Based on pre-research at the Sembayat Community Health Center, several obstacles were still found, such as waiting times for services under certain conditions, suboptimal staff communication, and waiting room layout that needs to be improved. This study aims to analyze the quality of administrative services at the Sembayat Community Health Center Technical Implementation Unit (UPT) in Manyar District, Gresik Regency. The study used a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation, and analyzed using data reduction, data presentation, and conclusion drawing. The results showed that the quality of administrative services has generally been running well. In the tangible dimension, staff appear neat and supported by adequate facilities, although the waiting room layout and seating capacity still need to be optimized. In the reliability dimension, staff are able to provide services carefully, utilize service aids properly, and work according to standard operating procedures. In the responsiveness dimension, staff are responsive in assisting patients, providing directions, and following up on complaints, although queue management during busy visits still needs attention. In the assurance dimension, services have provided time certainty, cost transparency, and maintained the confidentiality of patient data. In terms of empathy, staff demonstrated a friendly, caring, and non-discriminatory attitude. Therefore, improvements to the waiting room, queue management, and consistent staff communication are still needed to support optimal service.
Evaluasi Layanan Inovasi Program ARTIS (Antar Gratis) di Kecamatan Gedangan Kabupaten Sidoarjo
This study aims to evaluate the innovation of the ARTIS (Free Delivery) Program in Gedangan District, Sidoarjo Regency. The ARTIS Program is a service that delivers administrative documents (such as ID cards, family cards, and birth certificates) directly to recipients' addresses free of charge, as a solution to the problem faced by people who are unable to collect physical documents from the district office during working hours. This program utilizes collaboration with the private sector, namely J&T Express. Using a descriptive qualitative evaluative research method with six evaluation indicators from William N. Dunn (Effectiveness, Efficiency, Adequacy, Equity, Responsiveness, and Accuracy), this study found that the ARTIS Program has had a positive impact overall. The program is considered effective because it makes things easier for the community and efficient because it utilizes existing resources. In addition, the program's Responsiveness and Accuracy are very strong because they are in line with the needs of urban communities for fast, easy, and inclusive services. However, the Adequacy aspect is still limited due to the number of vehicles and types of documents served, and Equity requires the expansion of socialization to the neighborhood/community association (RT/RW) level to ensure equal access to information for all residents. Improvements are needed, particularly through the development of digital systems and increased service capacity, to make this program more effective, measurable, and sustainable.
Evaluasi Kebijakan Penurunan Tarif Parkir di Kota Magelang
The Magelang City Government’s policy to reduce parking rates, which is regulated in Regional Regulation Number 11 of 2025, responds to public complaints regarding the increase in rates reaching 100% in 2023 which is considered to be very burdensome for economic activities. This descriptive qualitative research evaluates the effectiveness of policies using William N. Dunn’s six criteria (effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy), with respondents from the Transportation Service, parking attendants, and service users in eight strategic locations through in-depth interviews, observations, and documents. As a result, the policy succeeded in reducing the public’s cost burden. However, obstacles still occur, such as tariff inconsistencies, compliance violations by parking attendants, and a decrease in parking attendants’ daily income from IDR 90,000 to IDR 60,000. The application of tariffs is also not evenly distributed at all points. Despite the positive public response, complaints regarding the consistency of the rules and the attitude of officers still exist. Research recommendations include strengthening technology-based supervision, improving the welfare of parking attendants through incentives, wider outreach, accelerating electronic parking, as well as structuring locations and controlling illegal parking attendants to bridge the gap between regulatory objectives and field realities.