Transformasi Digital Sekolah Dasar dalam Meningkatkan Pelayanan kepada Murid dan Wali Murid SDN 2 Labuhan Lombok

Ida Royani; Drs. Amil; Muhammad Rahmatul Burhan

doi:10.62383/kajian.v2i3.504

Authors

Ida Royani Universitas Muhammadiyah Mataram
Drs. Amil Universitas Muhammadiyah Mataram
Muhammad Rahmatul Burhan Universitas Muhammadiyah Mataram

DOI:

https://doi.org/10.62383/kajian.v2i3.504

Keywords:

Educational transformation, educational services, elementary schools, digital literacy, educational technology, SDN 2 Labuhan Lombok, service innovation, basic education

Abstract

This study aims to analyze how digital transformation is implemented at SDN 2 Labuhan Lombok to improve services to students and parents, and to identify challenges encountered during the process. Digital transformation, in this context, encompasses changes to the learning system, administration, facilities, and technology-based counseling services. The study used a qualitative approach with data collection techniques including observation, in-depth interviews, and documentation. The results indicate that digital transformation has had a positive impact on communication effectiveness, administrative service efficiency, and parental involvement in the educational process. However, obstacles remain, such as limited infrastructure, low digital literacy, and minimal technology training for teachers and parents. With adequate infrastructure support and strengthening human resource capacity, digital transformation in elementary schools has the potential to sustainably improve the quality of educational services.

Downloads

Download data is not yet available.

References

Correani, A., De Massis, A., Frattini, F., Petruzzelli, A. M., & Natalicchio, A. (2020). Implementing digital transformation: The role of strategic flexibility, digital mindset and leadership. Journal of Business Research, 119, 283–296. https://doi.org/10.1016/j.jbusres.2020.06.013

Fukuyama, M. (2018). Society 5.0: Aiming for a new human-centered society. Japan SPOTLIGHT, March/April 2018, 47–50.

Gronroos, C. (2007). Service management and marketing: Customer management in service competition (3rd ed.). John Wiley & Sons.

Hidayat, R., & Zaki, M. (2019). Sistem informasi sekolah dalam meningkatkan pelayanan pendidikan. Jurnal Ilmiah Administrasi Publik, 9(2), 157–166.

Iivari, N., Sharma, S., & Ventä-Olkkonen, L. (2020). Digital transformation of everyday life in the COVID-19 pandemic: How basic education was restructured for the young generation. International Journal of Information Management, 55, 102183. https://doi.org/10.1016/j.ijinfomgt.2020.102183

Kementerian Komunikasi dan Informatika Republik Indonesia. (2022). Laporan tahunan transformasi digital nasional.

Kurniawan, R., & Aiman, U. (2020). Pendidikan dalam era Society 5.0: Tinjauan strategis pengembangan SDM unggul. Jurnal Pendidikan dan Kebudayaan, 25(3), 289–299. https://doi.org/10.24832/jpnk.v25i3.1786

Limani, Y., Arifi, H., & Selimi, I. (2019). Digital transformation in education sector: An overview. International Scientific Conference Proceedings, 74–82.

Reimers, F. M. (2020). Educating students to improve the world. Springer. https://doi.org/10.1007/978-3-030-54888-3

Reimers, F. M. (2020). Transforming education for the 21st century. Harvard Education Press.

Syarifuddin, A. (2020). Digitalisasi pelayanan publik: Konsep dan implementasi. Jurnal Reformasi Administrasi, 7(2), 10–18.

Westerman, G., Bonnet, D., & McAfee, A. (2011). Digital transformation: A roadmap for billion-dollar organizations. MIT Sloan Management Review.

Westerman, G., Bonnet, D., & McAfee, A. (2011). The digital advantage: How digital leaders outperform their peers in every industry. MIT Sloan Management Review.